GPS Holster Sleeveter - Black

When your order is shipped, we will send you a confirmation email. We use Evri for UK shipments (2-5 days), and DHL Express service (5-7 days) for all international shipments. For international shipments a signature will be required upon delivery of your order. We offer free delivery on all orders over £75. For orders placed under £75, delivery is charged at £4.50.

The post codes that are the exception for the latest collection are –

AB, BT, DD9,10,11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, 14-16, PA20-38, 41-49, 60-78, 80, PH5-9, 11-13, 15-26, 30-50, PO30-41, TD5, TD15, TR21-25, ZE

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Orders placed for the United States:
When your order is shipped, we will send you a confirmation email. We use DHL Express service (5-7 days) for all international shipments, a signature will be required upon delivery of your order.

Shipping costs are calculated at checkout.

Please ensure that when placing an order that the country of shipping destination is selected correctly. This is to ensure no extra charges are applied at customs.

To contact us regarding all shipping you can email us at concierge@castore.co.uk

Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products.

However, should you wish to return your products please use our returns portal. Click the link below to process your shipping label and this will then instruct you on the next steps to progress with your return.

UK return portal

Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.

Items should be returned within 28 days from your delivery date. The garments must be unused and with all relevant tags still attached. Our Castore packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

It is your duty to take reasonable care of the goods and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by Royal Mail, Hermes, or any other delivery services.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.

If you have any questions or concerns about your return, please contact our Customer Service team at our Help Center along with your name and order number and one of representatives will be more than happy to help.

FAULTY GOODS

Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty. 

To claim under your warranty, please contact our Customer Service team at our Help Center. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 30 days for the refund amount to appear in your account.

DISCOUNT CODES & GIFTCARDS

Please note at the time of purchase only one code is permitted. 

If you have any questions on this, please forward them to our Customer Service team at our Help Center.